Bound With Love takes great pride in making sure you receive nothing but the best quality products. All candles are carefully inspected before being shipped to you. Because of the nature of such products, used products cannot be refunded or returned. If such the occasion arises that your product is damaged during shipping transit, please contact Bound With Love at firstname.lastname@example.org with photo proof and a short description within 7 days from delivery for the item to be replaced. Any unused candles may be exchanged as the purchaser is responsible for covering the shipping cost.